We provide you with a secure and confidential ticket support space within our support community. All communication in that space is private by default, and only viewable by your people and iBanx. This service is available to clients with a current support contract.

Staff from the Support Desk provide second line support and coordinate the necessary third-line support from our Development department.

Availability and response

Incidents can be reported on working days (Monday till Friday) from 9:00 AM to 5:00 PM to the Company Helpdesk (Dutch time GMT+1) by phone at +31(0)20 5727 930, by fax +31(0)20 572 7901, or online 24 hours per day per email support@ibanx-hse.com

For classification of incidents and response times we refer to our update and maintenance agreement.

Special days
The support desk is not available on officially recognized holidays:

• Queensday (April 30)
• May 5 (every other five years)
• First and second Easter
• Ascension Day
• First and second day of Pentecost
• First and second Christmas Day
• New Year's Day