How to reach our Support Center
Customer & Product Support
iBanx customers have access to a secure and confidential support space within our Support Center. All communication in that space is private by default, and only viewable by your people and iBanx. This service is available to clients with a current support contract.
Our support staff professionals provide second line support and coordinate the necessary third-line support from our development department.
Online: Incidents can be reported 24/7 to the iBanx Support Staff via the link on the Support Page in Unite.
Reporting via the online Support Center will give you access to the Frequently Asked Questions and documentation and provides you with tips for quick problem solving.
Phone: On working days (Monday till Friday) from 9:00 am to 5:00 pm (GMT+1) the Support Center can also be reached via +31(0)20 5727 930.
Response times: For classification of incidents and response times we refer to the Update and Maintenance Agreement.
The Support Center is not available on officially recognized holidays:
- Kingsday (April 27th)
- May 5 (every other five years)
- First and second Easter
- Ascension Day
- First and second day of Pentecost
- First and second Christmas Day
- New Year's Day